Financial Assistance options

At Aurora, it’s our mission to help you live well. That means helping you achieve your best health in every area of your life – from your physical and emotional health to your financial health as well.

Financial health means understanding the cost of your health care services. It also means having access to the plans, programs, and financial assistance options that are right for you.

If you want to learn more about your financial assistance options, contact one of our friendly Financial Advocates for a free, personalized financial assessment.

During the assessment, your Advocate will:

  • Identify your unique health care needs
  • Assist with understanding potential cost of medical treatment
  • Discuss your financial assistance options

Call 800-326-2250 to speak with one of our Financial Advocates today.

Payment options

If you need medical attention but are worried you can't afford it, speak with a Financial Advocate to see if you qualify for financial assistance.

Many of our patients have found medical financial assistance through programs like:

Wisconsin Medical Assistance From health to nutrition to childcare, this program offers medical assistance to minor children, pregnant women, families with children, and childless adults. There is also help available for blind, elderly and disabled individuals.

Veterans Affairs Medical Benefits Veterans Health Administration helps eligible veterans get the benefits they need.

Crime Victim Compensation Program If you've been the victim of a crime, there is coverage available to help with your medical expenses.

Affordable Care Act Shop for your health insurance through the marketplace. Based on your family's size and income, you may be eligible for premium assistance or tax subsidies to assist with the cost of your health insurance premiums.

Financial Assistance

Our financial assistance program is designed to assist people who are within a certain income range. You can get the quality Aurora care you deserve – no matter what life throws your way.

Am I eligible for financial assistance?

You’re eligible to apply for financial assistance if you:

  • Live in Wisconsin or another Aurora service area
  • Are an established Aurora patient
  • Have already tried to get financial assistance from other sources, such as Federal, state or local programs or grants, or have tried to get help privately

Please note that patients eligible for financial assistance will not be charged more than amounts generally billed for emergency and other medically necessary care.

In addition to the criteria mentioned above, eligibility for our financial assistance program is based on certain income guidelines:

Family size
Federal poverty level
100% discount income below
1
$15,060
$45,180
2
$20,440
$61,320
3
$25,820
$77,460
4
$31,200
$93,600
5
$36,580
$109,740
6
$41,960
$125,880
7
$47,340
$142,020
8
$52,720
$158,160

Please note: You must apply for financial assistance within 240 days of your first billing statement. The guidelines are not intended to discourage anyone from seeking medical care. This is not a health insurance program, and there are limitations to the services that are eligible.

Financial Assistance Scoring (FAS)

The Financial Assistance Scoring (FAS) program is for Wisconsin residents who are uninsured and received hospital outpatient or medical group services.

FAS is designed to automatically review lower balance outpatient accounts for financial assistance without patients needing to complete an application. Eligibility is based on scoring from a third-party vendor that indicates the likelihood a patient lives in poverty.

Accounts that qualify through FAS will receive 100% financial assistance and the patient will not receive a bill. Accounts evaluated through FAS may be reviewed for Medicaid or other coverage opportunities prior to extending financial assistance.

For hospital outpatient accounts that don’t qualify through FAS, patients will receive a letter indicating that their account was found ineligible and have the option to complete an application for Financial Assistance.

Discount programs

Uninsured discount

Uninsured patients will receive a 50% discount off gross charges on all medically necessary services. The uninsured discount is available to all uninsured patients and is applied automatically, so no action is needed by the patient to receive the discount.

Hardship Discount Program

This program is designed to assist Wisconsin residents who have had a catastrophic medical event resulting in large medical bills and are not eligible for financial assistance based on their income.

Eligibility is based on patients requesting a review and a determination of financial need. Financial need is determined by comparing a patient’s total household income to the total remaining balance:

  • Uninsured patients: The patient’s total remaining balance after the uninsured discount is applied.
  • Insured patients: The patient’s total remaining balance after payment by all third parties.

To be eligible for a hardship settlement discount, the patient’s total remaining balance must be greater than 10% of the patient’s total household income.

Take the next step

If you have questions about medical financial assistance or are ready to speak with a Financial Advocate, call 800-326-2250. Financial Advocates are also located in all of our hospitals and many of our clinics. Ask any of our teammates where to locate the Financial Advocate most convenient for you.

Plain language summary

  • Plain Language Summary of our Financial Assistance Policy (English) [PDF]
  • Resumen en lenguaje sencillo de la Política de asistencia financiera (Spanish) [PDF]
  • ملخص سياسة المساعدة المالية بلغة مُبسط ة (Arabic)  [PDF]
  • Txoj Cai Hais Txog Kev Pab Cuam Nyiaj Txiag Cov Lus Xaus Ntsiab Lus Hom Lus Yooj Yim (Hmong) [PDF]
  • Podsumowanie zasadach pomocy finansowej w zrozumiałym języku (Polish) [PDF]
  • Краткое изложение Политики финансовой помощи на понятном языке (Russian) [PDF]
  • 财政援助政策简明语言摘要 (Simplified Chinese) [PDF]
  • 經濟援助政策簡明語言摘要 (Traditional Chinese) [PDF]

Financial Assistance policy

Financial Assistance application

Hardship Discount Application

  • Hardship Discount Application (English) [PDF]

More information

Check out our Participating Provider's list [PDF] for Aurora's Financial Assistance Program.

You can also view our complete Collection Policy by clicking here. [PDF]

Get more information about Aurora’s Financial Assistance Policy by calling 800-326-2250 (Option 6), or by writing to:

Financial Assistance, P.O. Box 909996, Milwaukee, WI 53209-0996