Get medical records

How patients can request medical records

Did you know you have the right to get a copy of your medical records from Aurora? Also known as protected health information (PHI), your medical records are available to you in the format you prefer (paper, email, CD, etc.). You can even get medical records online.

Your medical records can be sent to anyone, including health care providers, employers or organizations. You can also request copies of your medical records for your own personal use.

There are three ways to request medical records from Aurora:

  1. Log into your LiveWell account to view your medical information and download the information to your computer or mobile device. Visit our LiveWell web page to create an account if you do not have one.
  2. Complete and submit one of these two forms: Patient Request for Health Information [PDF] or authorization for disclosure of health information [PDF].
  3. Write us a letter requesting the release of your health information. The letter should include:
    • Patient first name, last name and date of birth
    • The specific health information you’d like released (e.g. specific date of service, specific condition, specific physician, date range)
    • The medical record format you prefer (paper or electronic)
    • The person designated to receive the records
    • Where to send the records
    • The signature of the person whose medical records will be released (or their legal representative)

If you have questions about how to request medical records, call 414-979-4590.

Ways to send us your request for medical records

  1. Submit your request by email. It’s easy to get medical records via email – whether you complete one of the forms listed above or write us a letter. Simply email your completed request – including any forms or letters as attachments – to AuroraReleaseofInfo@aah.org.

  2. Mail your request to:

    Aurora Health Care
    Attn: Health Information Management
    8901 W. Lincoln Ave.
    West Allis, WI 53227
    PHONE: 414-979-4590

  3. FAX your request to:
    414-385-8032

  4. Drop off your request at any Aurora Health Care Facility.

Is there a cost for medical records?

If your medical records are being sent directly to a doctor or other health care provider, there is no fee. For other types of requests, there may be a reasonable, cost-based fee.

If you have questions about possible costs associated with getting medical records, call 414-979-4590.

How third parties can request medical records

If you’re requesting medical records for one patient, please send your request and, if needed, authorization for disclosure of health information [PDF]. Use any of the delivery methods shown above.

If you’re requesting electronic data for multiple patients as a health care provider, health plan, or HIPAA business associate of a provider or health plan in need of electronic data to perform a payment or health care-related activity (e.g. HEDIS, audits, studies) as defined by HIPAA , please submit a completed Third Party Electronic Data Request [PDF]. Use any of the delivery methods shown above.