Visitor information & amenities Aurora Medical Center - Mount Pleasant

Visitor policy

All Aurora facilities have a visitor policy in place that helps us ensure safe care. See our visitor policy

Parking

For your convenience, you'll find free parking at the main entrance and emergency department.

Visiting hours

Monday through Friday, our visiting hours are from 8 a.m.-8 p.m.

On Saturday and Sunday, our visiting hours are from 10 a.m.-8 p.m.

Mount Pleasant Café

Located on the garden floor of the hospital, the Mount Pleasant Café provides a robust selection of grab-and-go food items, hot and cold beverages, snacks, made-to-order salads, deli sandwiches, grilled foods, and lunch and dinner entrees.

Hours are 6:30 a.m.-1:30 p.m. Monday-Friday. Guests also will have access to the café 24/7 utilizing the self-check station for grab-and-go items.

Hoods Creek Coffee Shop

The Hoods Creek Coffee Shop is located on the first floor near the main entrance. Offerings include Starbucks® coffee and specialty beverages, sandwiches, salads, pastries and more. Within the coffee shop you’ll find a small selection of gift items and treats.

Hours are 6:30 a.m.-6 p.m. seven days a week.

Vending

Healthy snack and beverage vending machines are located on the garden floor near the emergency department waiting room.

General information

Valuables will be sent home with the family or placed with public safety. Visitors are reminded that we are a smoke-free institution.

Medical surgery and ICU family lounges

Family lounges are located within the inpatient units and provide a respite space for families to remain close to their loved ones.

Surgery waiting

Families are encouraged to wait in the private patient room during the procedure. Public waiting space is available outside surgery reception.

Patient safety

To ensure the safety of our patients and visitors, the main entrance will be locked between 8 p.m.-5 a.m. After-hours access will be available through the emergency department (ED) entrance. Visitors arriving after hours will obtain a visitor pass from the ED check-in desk and will contact the unit to confirm visitation.

Patient status

Keep your family and friends connected with a free, private web page from Caring Bridge. Share updates, support, well-wishes and more. Get started at caringbridge.org.

Pets

If you’re staying at an Aurora Medical Center for treatment, your dog can be brought in to visit with the permission of your care provider. Typically, dogs are the only pets allowed to visit, but you may ask your provider about other pets.

The decision to allow other visiting pets is made on a case-by-case basis. Ask your provider for details.

Spiritual care

Chaplains provide spiritual and emotional support to patients and family members. They are available in-person during the business day and virtually 24/7. The waiting area receptionist or nurse caring for your loved one would be happy to contact one for you.

The meditation room is a place of respite for patients and visitors of all faiths – or no faith at all. They’re welcome to pray, meditate or find solace. The meditation room is located on the first floor of the hospital near the inpatient elevators.

Telephones

Patient telephones are available in the ED and inpatient units. To ensure our patients can rest at night, no incoming calls to patient rooms are received between the hours of 10 p.m.-7 a.m., but outgoing calls can be made. If you need to inquire about a patient’s status overnight, we encourage you to contact the nursing station directly. For optimal cellular connection, we encourage patients and visitors to connect to the free guest Wi-Fi “AHC_Guest.”

Amenities

Gift shop

Within the Hoods Creek Coffee Shop, we will offer a small selection of gift items and treats.

Pharmacy

At Aurora Mount Pleasant, we offer a variety of pharmacy services to help you live your healthiest life including:

• Savings on your prescription medications
• Over-the-counter medications, including cough and cold, pain management, allergy, digestive health, first aid and vitamins
• Vaccines, which are available without an appointment
• Medication education and counseling
• Working with your insurance and Medicare so you can focus on your health

On-site conveniences

• ATM
• Community lectures and other educational programs
• Volunteer services, located at the main entrance, will greet, assist with wayfinding, and transport patients and visitors
• Escort service to vehicle by public safety
• Interpreter and translator services available by video and telephone
• TTY accessibility
• Mail and flower delivery
• Courtyard access through the Mount Pleasant Café

Interactive patient system

This system includes free cable stations, an on-demand health video library, healing music and guided imagery, and a comedy channel. There is also an optional pay-per-day entertainment package that may be purchased by patients or their families, which provides access to on-demand movie, games, internet and email.

Our interactive patient system also allows patients to request services directly through their TV, including food service, housekeeping, maintenance and other services.