Visitor information & amenities at Aurora Health Center - Washingtonh County

Visitor policy

All Aurora facilities have a visitor policy in place that helps us ensure safe care. See our visitor policy

Parking

Free parking is available on the east side of the main entrance at the intersection of Highway 60 and Sell Drive.

Visiting hours

Visiting hours are from 8 a.m.-10 p.m.

Cafeteria

Located on the second floor, our cafeteria is open 7 days a week and on holidays
7 a.m.-6:30 p.m.

Communication services

We offer these services for patients who need them:

  • American Sign Language and assist devices for the deaf and hard of hearing
  • Tools for patients with vision problems

For patients and families who speak languages other than English:

  • Translated teaching materials and medical interpreters 24 hours a day (For an interpreter, please ask your nurse.)

Discharge

Your doctor will talk with you about your discharge date. Please plan to leave the hospital by 11 a.m. on the day of discharge. If you have questions about your discharge, please ask your doctor or nurse.

Emergency drills

The hospital conducts routine safety drills. You may see flashing lights or hear a series of bells or announcements that signal an emergency drill. During these drills, your door may be closed. Please stay in your room unless told otherwise by the nursing staff.

Mail and floral deliveries

We will not be accepting flower or gift deliveries until further notice for the safety of our patients and team members. Thank you for understanding.

Infection control

To reduce the spread of germs, please do not visit a patient if you have symptoms of a cold, flu or other illness. The patient's bathroom is for the patient's use only. Family and friends should use the public restrooms. Medical studies have shown that waterless hand gel is the best method to clean hands. At certain times soap and water can be used. Remind people around you to use hand gel or soap and water to clean their hands.

Lost

To prevent losing your personal items, please label and keep them in your bedside stand. These items could get lost in bedding, on food trays or in gown pockets. If you lose something, tell the nursing staff right away. Our security staff will make every effort to find it. If we find an item after you leave, we will contact you to arrange for pick-up or delivery.

Medical equipment/electrical devices

For your safety, electrical devices or appliances, including battery chargers and computers, cannot be brought into the intensive care units. In other areas of the hospital, these may be allowed but must be approved by your nurse. The clinical engineering team may need to test some devices or appliances.

Personal property

Bring your ID and insurance cards with you to the hospital. You may also bring personal care items, pajamas, a robe, slippers or shoes. Please put your name on all items, including eyeglasses, hearing aids and assistive devices such as canes or walkers.

Please do not bring valuables, large amounts of cash, personal papers or jewelry.

Pets

If you’re staying at an Aurora Medical Center for treatment, your dog can be brought in to visit with the permission of your care provider. Typically, dogs are the only pets allowed to visit, but you may ask your provider about other pets – the decision to allow other visiting pets is made on a case-by-case basis.

Ask your provider for details.

Satisfaction survey

You may receive a Patient Satisfaction Survey from the hospital asking about your stay. Please fill out the survey and mail it back in the stamped envelope provided. We take pride in the quality of the services we provide to you, but we know that there is always room for improvement. We will consider your comments and respond to areas that need attention. Thank you for helping improve our hospital.

Smoke-free environment

Employees, visitors and patients will observe the non-smoking policy of the facility. Smoking is not permitted on any property owned by the Medical Center.

Spiritual care

Chaplains are here to help with your spiritual needs. An on-call chaplain is available 24 hours a day. If you prefer to see your own clergy, please feel free to call them. Everyone is welcome to use our chapel (open 24 hours a day), located on the first floor of the hospital between Registration and the Gift Shop.

Telephones

Cellular phones may not be used in certain areas.

Telephone numbers:

Transportation

The Medical Center Foundation of Hartford and Washington County Shared Ride Taxi Service offers free transportation for Washington County residents to and from:

  • Aurora Medical Center appointments, Hartford
  • Aurora Clinic appointments, Hartford and Slinger
  • Aurora Rehabilitation appointments, Hartford
  • Aurora Ambulatory Care Center, Hartford

Please contact Washington County Shared Ride Taxi at 800-925-9590 between 7 a.m.-5 p.m. Please give 24 hours' notice for pickups and cancellations.

This free service is supported by contributions to the Medical Center Foundation of Hartford.

Amenities

Gift shop

Our gift shops are temporarily closed for the safety of our patients and team members. Thank you for understanding.

Vending

Our vending areas are located outside of the cafeteria and in the Surgery Center Waiting Room. Vending is open 24 hours a day outside the cafeteria.

Floor plans/wayfinding

Coming in for an appointment or a visit? We can help you find your way. Download the Aurora Medical Center in Washington County Wayfinding Map and Visitor Information Guide. [PDF]

Visiting the hospital

Plan ahead for your surgery or get ready for a hospital visit with these tips.

Prepare for surgeryGet ready for your visitSign in to LiveWell