Visitor information & amenities Aurora St. Luke's Medical Center

Visitor policy

All Aurora facilities have a visitor policy in place that helps us ensure safe care. See our visitor policy

Parking

You'll find free covered parking in the attached parking structure.

Visiting hours

Our visiting hours are from 5 a.m.-9 p.m. as long as it's not disruptive to patient care and healing.

Some units and departments, such as intensive care units, semi-private units and transplant units, may have specific visitor guidelines.

Cafeteria

The cafeteria is located in the basement of the north building. Hot and cold entrées, sandwiches, desserts and beverages are available. Microwaves and vending machines are also on site.

Hours: 6:30 a.m.-9:45a.m. / 10:45 a.m.-4 p.m. / 4:30-7:30 p.m.

12:30 a.m.-3:30 a.m., 7 days a week

General information

Valuables will be sent home with the family or placed in security. Mail, plants and flowers will be accepted and delivered to the patient. However, patients in the ICU may not receive live plants or flowers. Latex balloons will not be allowed in the hospital, but mylar balloons are acceptable. Food may be brought in within the patient's dietary restrictions. A doctor’s order is required for alcoholic beverages. Visitors are reminded that we are a smoke-free institution. Smoking is allowed outside the building in designated smoking areas only.

Overnight accommodation and hotels

Non-ICU patients in single rooms may have one adult visitor spend the night.

If you’re visiting Aurora St. Luke’s from out of town, you'll find convenient, affordable lodging options near the hospital.

ICU family waiting area

The ICU family waiting area is located on the third floor of the Galleria building. Rest areas, quiet rooms, telephones and refreshments are available to make your visit more comfortable. Please check in with the receptionist upon your arrival to this area. The surgical waiting area is located on the third floor, center building.

Emergency department

Visitors are welcome to wait in the designated waiting area. Only one visitor is allowed in the patient’s room at a time.

Patient safety

To ensure the safety of our patients and visitors, all entrances except the emergency entrance will be locked between 9 p.m.-5 a.m. All approved visitors during these hours must use the emergency department entrance and register with Public Safety.

Patient status

Keep your family and friends connected with a free, private web page from Caring Bridge. Share updates, support, well-wishes and more. Get started at caringbridge.org.

Pets

If you’re staying at an Aurora Medical Center for treatment, your leashed dog can be brought in to visit with the permission of your care provider. Typically, dogs are the only pets allowed to visit, but you may ask your provider about other pets – the decision to allow other visiting pets is made on a case-by-case basis. Our teammates are not responsible for caring for your pets during their visit.

Ask your provider for details.

Spiritual care

Chaplains provide spiritual and emotional support to patients and family members. They are readily available during the business day and can be contacted 24/7 in event of crisis. The waiting area receptionist or nurse caring for your loved one would be happy to contact one for you.

The Houston Interfaith Prayer Room is open to patients and visitors 24 hours a day. It is located on the first floor of the north building near the glass elevators. Members of all faiths are welcome.

Telephones

Public telephones are conveniently located throughout the hospital near waiting areas, vending rooms, the cafeteria and all main entranceways. Patient telephones are available in patient rooms. To ensure our patients can rest at night, no incoming calls to patient rooms are received between the hours of 10 p.m. and 7 a.m., but outgoing calls can be made. If you need to inquire about a patient’s status overnight, we encourage you to contact the nursing station directly.

Cellular phones should be turned off in the hospital.

Visiting with children and non-independent adults

Children are permitted to visit, though children under 14 and non-independent adults must be accompanied by an adult. It is the responsibility of the family member to maintain continuous supervision of their children and non-independent adults at all times. Children and non-independent adults are not permitted to wander unattended or disturb other patients. Any person with a communicable disease or obvious illness will be restricted from patient contact and areas.

Amenities

Gift shop

The Aurora St. Luke's Gift Shop is located on the first floor of the main building. Open for your convenience 365 days a year, it offers:

• Custom gift baskets
• Beautiful, fresh flower arrangements
• Balloon bouquets
• Drinks and snacks
• Greeting cards and books
• Clothing, purses and jewelry
• Personal care items
• Kids' toys, games and balloons
• Collectible figurines

Hours:
Monday-Friday, 8 a.m.-8 p.m.
Saturday-Sunday, 9 a.m.-8 p.m.
Holidays, 9 a.m.-8 p.m.
Phone: 414-649-7017

Hospital stores

Aurora St. Luke's outpatient pharmacy: Caring for your health doesn't end when you leave the hospital. You often need specialized equipment and supplies, which can be purchased here.

The following products are available for patients and family members with comfort and care needs:

• Clinical and medical items
• Prescriptions
• Over-the-counter medications
• Senior living items
• Rehabilitation products
• Heart and fitness items
• Oncology products
• Books
• CDs
• Sleep care and relaxation products

Hours:
Monday-Friday, 6:45 a.m.-9:45 p.m.
Saturday-Sunday, 8:30 a.m.-4:30 p.m.
Phone: 414-649-6930

Market Express: The Market Express offers items similar to those found in airport convenience stores. Patients and visitors can purchase sandwiches, salads, beverages, candy, gum and snacks.

Hours: Monday-Friday, 7 a.m.-4 p.m.

On-site conveniences

• ATM machines
• Community lectures and other educational programs
• Concierge services
• Escort service to car by security personnel
• Four patient education TV stations
• One patient information TV station
• Interpretation and translator services
• Mail and flower delivery
• TTY accessibility
• Vince Lombardi Charitable Funds Healing Garden and the Agnes and Morland Hamilton Healing Conservatory

Skylight ACCESS interactive patient system

This system includes free cable stations, an on-demand health video library, healing music and guided imagery, and a comedy channel. There is also an optional pay-per-day entertainment package that can be purchased by patients or their families that provides access to movies on-demand, games, internet and email.

Skylight also allows patients to request services directly through their TV, including food service, housekeeping, maintenance and other services.

Floor plans & wayfinding

Coming in for an appointment or a visit? We can help you find your way. Download the Aurora St. Luke’s Medical Center wayfinding map and visitor information guide. [PDF]

Educational programming

Best Fit for Teens program

The Best Fit for Teens program is designed to ignite the passion for health care careers in Milwaukee-area high school juniors and seniors.

The volunteer program offers hands-on exploration of health care careers through:

• Job shadows in different hospital areas
• Assisting caregivers and patients
• Special guest speakers
• Professional development

With required orientation and a commitment of just two hours per week, students will gain valuable professional insights and skills. The program culminates in a graduation ceremony.

Program requirements:

• Minimum 2.0 GPA
• Good standing with school
• Current influenza vaccine (not provided)
• Mandatory orientation and TB test (provided)
• Commitment of two hours per week, totaling 50 volunteer hours
• Only two absences allowed throughout the program