Visitor information & amenities at Aurora West Allis Medical Center

Visitor policy

All Aurora facilities have a visitor policy in place that helps us ensure safe care. See our visitor policy

Parking

Free parking is available in two parking structures and in the surface lots on the east and west sides of the hospital.

Visiting hours

We welcome visitors at any time; there are no set visiting hours. 

Cafeteria

The cafeteria is located on the first floor in the main hospital. Open 7 days a week including holidays, the hours of operation are Breakfast: 6:30-10 a.m., Lunch: 11 a.m.-3 p.m., Dinner: 4-7:30 p.m.

Wisconsin Grill – inside the cafeteria. Monday-Friday, 11 a.m.-2 p.m. Closed weekends and holidays.

Lincoln Avenue Deli – next to the cafeteria. Monday-Friday, 10:30 a.m.-2 p.m. Closed weekends and holidays.

Honey Creek Café – in the Aurora Women's Pavilion. Monday-Friday, 7 a.m.-3 p.m. Closed weekends and holidays.

Vending areas in the cafeteria and emergency department area are open 24 hours a day.

Cellular phones

Cellular phones may not be used in certain areas (watch for signs posted).

Communication services

Our goal is to give information to every patient in the way he or she understands best. We offer these services for patients who need them:

• American Sign Language and assist devices for the deaf and hard of hearing
• Tools for patients with vision problems

For patients and families who speak languages other than English:

• Translated teaching materials
• Medical interpreters 24 hours a day (For an interpreter, please ask your nurse.)

Discharge

Our hospital discharge time is 11 a.m. Whenever possible, we ask that you make arrangements to leave by this time once you are discharged by the doctor. This allows us to prepare your room for use by other patients. Our staff can assist you and your family in making arrangements for discharge. If you have questions about your discharge, please ask your doctor or nurse.

Emergency drills

The hospital conducts many routine safety drills. You may see flashing lights or hear a series of bells or announcements that signal an emergency drill. During these drills, your door may be closed. Please stay in your room unless told otherwise by the nursing staff.

Flowers & balloons

If flowers arrive for you, they will be brought directly to your room. However, flowers are not allowed in the intensive care units. Flowers and plants received after discharge will be returned to the florist so they can be sent to your home. Latex balloons are not allowed in the hospital because many people are allergic to latex.

Infection control

To reduce the spread of germs, please do not visit a patient if you have symptoms of a cold, flu or other illness. The patient's bathroom is for the patient's use only. Family and friends should use the public restrooms.

Medical studies have shown that waterless hand gel is the best method to clean hands. At certain times, soap and water can be used. Remind people around you to use hand gel or soap and water to clean their hands.

Lost

To prevent losing your personal items, please label and keep them in your bedside stand. These items could get lost if placed in bedding, on food trays or in gown pockets. If you lose something, tell the nursing staff right away. Our security staff will make every effort to find it. If we find an item after you leave, we will contact you to arrange for pick up or delivery.

Mail and floral deliveries

We will not be accepting flower or gift deliveries until further notice for the safety of our patients and team members. Thank you for understanding.

Medical equipment/electrical devices

For your safety, electrical devices or appliances, including battery chargers and computers, cannot be brought into the intensive care units. In other areas of the hospital, these may be allowed but must be approved by your nurse. The clinical engineering team may need to test some devices or appliances.

Personal property

Bring your ID and insurance cards with you to the hospital. You may also bring personal care items, pajamas, robe, slippers or shoes. Please put your name on all items, including eyeglasses, hearing aids and assistive devices (such as a cane or walker). Please do not bring valuables, large amounts of cash, personal papers or jewelry.

Pets

If you’re staying at an Aurora Medical Center for treatment, your dog can be brought in to visit with the permission of your care provider. Typically, dogs are the only pets allowed to visit, but you may ask your provider about other pets – the decision to allow other visiting pets is made on a case-by-case basis.

Ask your provider for details.

Security services

For your safety, our property is patrolled 24 hours a day by security officers and electronic surveillance. The security staff will escort you and your visitors to your cars at night. They will also provide some emergency auto services upon request.

Smoke-free environment

This hospital is smoke-free. No smoking is allowed in the hospital or within 15 feet of any of the entrances. Hospital staff can direct you to an area where smoking is allowed.

Spiritual care

Chaplains provide spiritual and emotional support to anyone at the hospital. A chaplain is in-house between 8 a.m.-4:30 p.m., Monday-Friday. An on-call chaplain is available at any other time. Your nurse can help you contact the chaplain. If you prefer to see your own clergy, please contact them.

Everyone is welcome to use our meditation room, open 24 hours a day, located on the first floor near the patient tower elevators in the main hospital building.

Amenities

Gift shop

Our gift shop is located on the first floor near the main entrance and is open Monday-Friday, from 9 a.m.-6 p.m., and on Saturdays from noon-4 p.m. The gift shop is closed on Sundays. Contact the gift shop at 414-328-7182. Services include:

• Free in-room deliveries
• Fresh flowers and plush animals
• Snacks, soda, juice and candy
• Greeting cards and books
• Clothing, purses and jewelry
• Sundry items
• Kids' toys, games and balloons
• Inspirational items and figurines

Library

Community members are welcome to contact our Ziebert Medical Library for assistance with health information inquiries.
Contact us:
Library website
Email
Phone: 414-328-7910
Fax: 414-328-7912

Newspapers

Local newspapers can be purchased at the entrance to the Aurora Women's Pavilion and the physician office tower. Ask your nursing assistant for help.

On-site conveniences

Vending areas in the cafeteria and emergency department are open 24 hours a day

For your convenience, there is an ATM in the hospital lobby.

Floor plans/wayfinding

Coming in for an appointment or a visit? We can help you find your way. Use the Aurora West Allis Medical Center wayfinding map and visitor information guide. [PDF]