Get help using LiveWell with Advocate Autora Health

LiveWell is a website and an app that helps you stay connected to your care, anytime and anywhere. When you have a LiveWell account, you can manage health and wellness for you and your family – schedule appointments, message your doctor, check test results, pay your bill and more. Get answers to all your questions in our LiveWell FAQ.

How to create a LiveWell account

Your first step is to create an account. We'll use your answers to connect your new account with your existing medical record.

Apple IOS App  Google Play App 

Creating an account in the app: Download the app and then tap Sign up.

How to activate your LiveWell account from your mobile device

Creating an account on the website: Sign up now in your browser.

How to activate your LiveWell account from your computer

How to set up access to someone else’s LiveWell account

To view your family members’ medical records in LiveWell, you’ll need to request proxy access.

Grant others access to your LiveWell health info (PDF)
Request family and proxy access on a mobile device: English | Español
Request family and proxy access on a computer: English | Español

Help with common tasks in LiveWell

Get quick instructions for some of our most popular LiveWell tasks.

Make appointments using LiveWell
Complete PreCheck-In for an upcoming appointment using LiveWell
Get your test results in the LiveWell app: English | Español
Complete initial two-step verification setup in the LiveWell app on a mobile device: English | Español
Complete initial two-step verification setup on a desktop computer: English | Español
Use two-step verification in the LiveWell app on a mobile device: English | Español
Use two-step verification in LiveWell on a desktop computer: English | Español
Sign up for and opt out of paperless billing in LiveWell on a mobile device: English | Español
Sign up for and opt out of paperless billing in LiveWell on a desktop computer: English | Español
Syncing Apple Health data to your LiveWell account (PDF)
How to install Zoom on your PC desktop computer: English | Español
How to install Zoom on your Mac desktop computer: English | Español
How to start a video visit on your computer: English | Español
How to use the Pregnancy Care Companion program through LiveWell on a mobile device: English | Español
How to use the Pregnancy Care Companion program in LiveWell on a desktop computer: English | Español