How do video visits work?
Learn how to start a Quick Care Video Visit or video visit with your provider.
How do video visits work?
Learn how to start a Quick Care Video Visit or video visit with your provider.
Find the care you need with a video visit
When you’re looking to skip a trip to your provider’s office, video visits are a convenient option to get the care you need, wherever you are. Aurora Health Care offers three types of video visits – Quick Care Video Visits, virtual primary care video visits and a video doctor visit with your in-person provider.
What's the difference between the three types of video visits?
Quick Care Video Visit
Available 24/7, Quick Care Video Visits are for common symptoms related to minor illnesses like a cold, flu or sinus infection. You’ll meet with the next virtual care provider and get a diagnosis and care plan. It’s very similar to an in-person urgent care visit, but more convenient for you.
Video visit with your virtual primary care provider
With virtual primary care, you can establish care with virtual family medicine provider you’ll always see through video visits. Whether you’re sick, have common health concerns or need chronic care management, your virtual primary care provider is there for you. Appointments are required and you can schedule online easily with extended hours, including weekends. For added convenience, you can schedule same-day appointments – if your provider doesn’t have availability, you can see another virtual primary care provider.
Scheduled video visit with your in-person provider
If you wish to meet with your established, in-person primary care provider or other members of your care team, you can also often schedule a video visit. These video doctor visits with your provider need to be scheduled in advance during their office hours. To schedule, call your provider’s office and ask if a virtual visit is appropriate for your situation.
All video visit types use a secure video conference platform that is integrated with LiveWell. Learn more about virtual visit privacy and security.
Preparing for your video visit
Since there is no hands-on physical examination, you should be prepared to answer a lot of questions. The virtual care provider will ask you detailed questions about your symptoms so they can address your health concerns.
To best prepare, you'll want to make sure you have a reliable internet or Wi-Fi connection. You’ll also need a LiveWell account. If you don’t have one, you can create an account.
How to start a video visit
How to start your Quick Care Video Visit
- Sign in to LiveWell
Sign in and navigate to Quick Care Video Visit in the menu. - Request a Quick Care Video Visit
Answer a few questions about your condition and complete PreCheck-In. -
Begin your visit
Start your visit right away and wait for a virtual care provider to join. - View your after-visit summary
Your treatment plan from your virtual care provider can be viewed under Visits.
View more detailed Quick Care Video Visit instructions for mobile and desktop.
How to start a video visit with your virtual primary care or in-person provider
- Schedule your video visit
First, search for a virtual primary care provider and schedule your video visit or call your in-person provider to schedule your video visit. - Sign in to LiveWell
About 15 minutes before your appointment time, sign in and select Visits in the menu. - Find your video visit appointment
Complete PreCheck-In, found in the details for your visit. - Begin your video visit
Select Begin Visit at your visit time and wait for your provider to join. - View your after-visit summary
Details on your visit and a note from your provider can be viewed under Visits.
View more detailed video visit instructions for mobile and desktop.
More things to know about video visits
You don’t have to be an Aurora Health Care patient to request a Quick Care Video Visit, but you must be physically located in Illinois, Wisconsin or Michigan during the visit. If you’re 18 years or older, you can request any type of video visit.
You can request a virtual primary care or in-person provider video visit for kids ages 0-17 if you're their legally authorized representative. Learn more about proxy/dependent care.
If you have additional medical questions after your Quick Card Virtual Visit, you can call 844-284-0381 to speak with a virtual health provider.
For video visits with your virtual primary care or in-person provider, you can send a message in LiveWell.
With Quick Care Video Visits, the virtual health provider may advise you to seek in-person treatment during your video visit. You may also be asked to come in for lab tests, like a urine sample, after your visit as part of your diagnosis and care plan. They’ll also let you know if you should follow up with your own doctor.
Once you’ve established care with a virtual primary care provider, they’ll coordinate in-person care when needed at a location near you or connect you to a specialist. Most conditions can be managed over video, but some require in-person visits like annual physicals, lab work, diagnostic testing and screenings.
If you need help, contact our LiveWell support team by calling 855-624-9366 or email us. You can find additional information in our LiveWell FAQ.
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