About telehealth privacy & security
We protect your health information whether you seek virtual or in-person care.
About telehealth privacy & security
We protect your health information whether you seek virtual or in-person care.
How to maintain telehealth privacy and security
When you seek medical care, we ensure your personal information is protected whether you seek virtual or in-person care. We do this by following the rules under the Health Insurance Portability and Accountability Act of 1996, also known as HIPAA.
Learn more about how we protect your privacy during telehealth visits.
Keeping video visits private
The best way to ensure your telehealth video visits are done in private and confidentially is by doing them in a room with a door you can close. This can include a bedroom in your home, or an office or conference room at work.
If a private room isn’t an option, you could do your video visit in your parked car in a parking lot or outside, away from other people. Note it’s not safe to drive during a video visit. Be sure your car is parked during your visit.
You could use headphones to block out background noise if you do your video visit in a public place like a coffee shop or library. However, people can still hear your response to questions the virtual care provider asks about your health.
Why use telehealth
With telehealth visits, you can get care when it’s convenient, like during your lunch break or after putting the kids to bed. It’s also a convenient option when you need care outside of your provider’s office hours, including evenings, weekends and holidays.
Of course, not every visit can be virtual. If you’re experiencing difficulty breathing or other severe symptoms, seek in-person emergency care immediately or call 911.
Things to know about telehealth privacy and security
Yes, they can join your video visit if they normally go with you to in-person medical appointments. Otherwise, to maintain telehealth confidentially, you’ll want to be in a room by yourself.
If you request a Quick Care Video Visit for minors ages 2-18 as their legally authorized representative, be prepared to have the child present and visible with you for the duration of the video visit. The virtual care provider might need to ask the child questions or to see them to visually to exam their symptoms.
View our privacy policy to learn how Aurora Health Care uses and protects your personal information collected online.
Telehealth security
When you do a video visit from your LiveWell account, you can rest assured telehealth security is top of mind to keep your personal information safe, secure and private.
Quick Care Video Visits and video visits with your provider use a dedicated portal from your computer or mobile device to help ensure only you and the provider have access to your video visit.
What are some other ways to protect my telehealth security?
Here are some steps you can take to protect your personal information during a telehealth visit:
- Make sure you have a strong internet connection before beginning your video visit to help minimize poor video or audio quality.
- Be sure there’s a lock icon in the website address bar before entering your personal information.
- Protect your devices with antivirus software.
- Do video visits and e-visit on your devices, not those shared with people outside of your family or your work computer.
Still need a LiveWell account?
Download the LiveWell app and create an account in one easy step! You’ll find more ways to live well on the go – message your primary care provider, get test results, practice guided meditation and more.