E-visits
If you’re eligible for an e-visit, send a message to a telehealth provider and get a diagnosis within one hour – 24/7.
E-visits
If you’re eligible for an e-visit, send a message to a telehealth provider and get a diagnosis within one hour – 24/7.
Virtual care is just a few questions away
When you or your child isn’t feeling well, you may be able to get 24-hour care with e-visits. If you’re eligible for an e-visit, you’ll fill out a questionnaire about your symptoms and a telemedicine provider will evaluate your condition. They’ll send a diagnosis and treatment plan via LiveWell message within an hour. If you prefer, you can submit your e-visit to your own primary care provider instead – they'll respond within 24 hours.
E-visits can be a convenient, cost-effective alternative to visiting a clinic or urgent care when you need care for minor illnesses like cold symptoms, urinary infections and back pain.
Your first step? Symptom Checker.
To see if an e-visit is right for you, use Symptom Checker to find care based on your symptoms. We’ll recommend the right type of care, which may include a virtual visit.
Virtual visits like e-visits and Quick Care Video Visits are the quickest, most convenient way to get 24/7 care for minor illness and injury. And if your symptoms require an in-person visit, Symptom Checker will recommend an appointment with your own provider or can help you find local urgent care near you.
You can use telehealth visits, like e-visits, to get virtual care 24/7. Once you use Symptom Checker, you may be offered an e-visit – easy, online messages with a virtual care provider. You can use e-visits to address this set list of common, nonurgent symptoms:
- Acne
- Anxiety or depression
- Athletes foot
- Back pain
- Birth control – emergency contraception
- Birth control refill
- Bladder or urinary infection (UTI)
- Bug bite
- Cold sore
- Cold symptoms
- Constipation
- COVID symptoms (with positive test result)
- Dandruff
- Eczema flare
- EpiPen renewal
- Erectile dysfunction
- Genital herpes
- Gout
- Head lice (pediatric)
- Headache
- Jock itch
- Knee problem
- Medication refill
- Motion sickness
- Nausea, vomiting or diarrhea
- Pink eye
- Poison ivy
- Reflux
- Shingles
- Smoking cessation
- Sunburn
- Tick bite
- Tinea ringworm
- Vaginal discharge or irritation
After your e-visit, you might need to come in for a lab test such as a urine sample to help the provider reach a diagnosis. Or you could need to pick up medication as part of your treatment plan.
Yes, e-visits are billed to your insurance. Your visit is subject to any coinsurance, copay or deductible – just like an in-person visit. You’ll receive a statement detailing your financial responsibility.
We're also able to provide e-visits if you have Medicare or Medicaid as your primary or secondary insurance.
If you're an Aurora Health Care patient, are age 18 or older and physically located in Illinois, Wisconsin or Michigan, you can use Symptom Checker and submit an e-visit for yourself if it’s offered to you. You can also use Symptom Checker and submit an e-visit for kids ages 2-11 if you're their legally authorized representative and an e-visit is offered. Learn about proxy/dependent care.
Yes, we keep your personal health information safe when you use Symptom Checker and submit an e-visit in LiveWell if it’s offered to you.
Once you use Symptom Checker and an e-visit is offered to you, it just takes a few minutes to start your e-visit in LiveWell. We walk you through the steps of starting an e-visit, plus answer common questions you may have.
We can help answer your questions about LiveWell and its features.
If you have any medical questions following a recent e-visit with the next available provider, call 844-284-0381 to speak with a virtual health nurse. If you submitted your e-visit to your own provider, call their office to speak with your care team.
Use Symptom Checker in LiveWell
Step 1:
Sign in to LiveWell and use Symptom Checker to find care based on select symptoms.
Step 2:
If an e-visit is offered to you, answer a few quick questions and submit to the next available telehealth provider or your own primary care provider.
Step 3:
Watch for a message with your diagnosis and next steps. Next available providers respond within one hour and primary care providers respond in 24 hours.
Still need a LiveWell account?
Download the LiveWell app and create an account in one easy step! You’ll find more ways to live well on the go – message your primary care provider, get test results, practice guided meditation and more.
Other ways to get virtual care
Quick Care Video Visits
With Quick Care Video Visits, you can get access to get medical care 24/7 with a video call.
Video visits with your provider
Meet with your primary care provider, specialist or other members of your care team – from home.