How do e-visits work?
Receive a diagnosis and treatment plan within an hour.
How do e-visits work?
Receive a diagnosis and treatment plan within an hour.
Convenient virtual care from just about anywhere
If you need care that works for your busy schedule, our e-visits offer a quick and easy solution. First, use Symptom Checker to see if you’re eligible for an e-visit based on your symptoms. After choosing an e-visit, you’ll answer a few questions online and receive a LiveWell message from the next available virtual care provider. They’ll respond with a diagnosis and care plan within one hour. If you prefer, you can submit your e-visit to your own primary care provider, who will respond within 24 hours instead.
Available 24/7 through Symptom Checker, e-visits are for minor illnesses like cold symptoms, back pain and urinary infections. E-visits are also an alternative to visiting urgent care or your primary care provider.
Your first step? Symptom Checker.
To see if an e-visit is right for you, use Symptom Checker to find care based on your symptoms. We’ll recommend the right type of care, which may include a virtual visit.
Virtual visits like e-visits and Quick Care Video Visits are the quickest, most convenient way to get 24/7 care for minor illness and injury. And if your symptoms require an in-person visit, Symptom Checker will recommend an appointment with your own provider or can help you find local urgent care near you.
Convenient virtual care from just about anywhere
If you need care that works for your busy schedule, our e-visits offer a quick and easy solution. First, use Symptom Checker to see if you’re eligible for an e-visit based on your symptoms. After choosing an e-visit, you’ll answer a few questions online and receive a LiveWell message from the next available virtual care provider. They’ll respond with a diagnosis and care plan within one hour. If you prefer, you can submit your e-visit to your own primary care provider, who will respond within 24 hours instead.
Available 24/7 through Symptom Checker, e-visits are for minor illnesses like cold symptoms, back pain and urinary infections. E-visits are also an alternative to visiting urgent care or your primary care provider.
Your first step? Symptom Checker.
To see if an e-visit is right for you, use Symptom Checker to find care based on your symptoms. We’ll recommend the right type of care, which may include a virtual visit.
Virtual visits like e-visits and Quick Care Video Visits are the quickest, most convenient way to get 24/7 care for minor illness and injury. And if your symptoms require an in-person visit, Symptom Checker will recommend an appointment with your own provider or can help you find local urgent care near you.
Get started with your online e-visit
If you haven’t had a telehealth visit before, you may be wondering how they work. If eligible, you can get started with your e-visit within minutes.
- Sign in to LiveWell
You'll need a LiveWell account to use Symptom Checker. Sign in or create an account. - Use Symptom Checker
Navigate to the menu and choose Symptom Checker under Find Care. -
See if an e-visit is right for you
Symptom Checker will recommend the right type of visit based on your symptoms. - Choose to start an e-visit
Complete our questionnaire to tell us about your condition. - Get your diagnosis and care plan
Receive a message from the next available provider within an hour or your own primary care provider within 24 hours.
You can find more detailed e-visit instructions in our LiveWell FAQ.
More things to know about e-visits
If you're an Aurora Health Care patient and are 18 or older, you can use Symptom Checker and submit an e-visit for yourself if it’s offered to you. You must be physically located in Illinois, Wisconsin or Michigan when you submit the e-visit. You can also use Symptom Checker and submit an e-visit for kids ages 2-11 if you're their legally authorized representative and an e-visit is offered.
E-visits are not available for children under 2 and teens ages 12-17, but you can request a Quick Care Video Visit.
If you’re eligible for and choose to submit an e-visit, you have the option to get a diagnosis and treatment from the next available virtual health provider or your own primary care provider.
All providers will be able to access your medical history right from your LiveWell account. They’re trained to diagnose and treat common conditions and minor illnesses and will provide your diagnosis and care plan.
If you choose an e-visit with the next available provider, you can learn more about our virtual health providers and the services they offer.
At any time during an e-visit with the next available virtual health provider, they may advise you to seek in-person treatment. You may be asked to come in for lab tests, like a urine sample, after your e-visit as part of your diagnosis and care plan. They’ll also let you know if you should follow up with your own doctor.
If you have questions or concerns after your e-visit with the next available provider, you can speak to a virtual health nurse by calling 844-284-0381. If you submitted your e-visit to your own primary care provider, call their office to speak with your care team.
Once you’ve submitted your e-visit to the next available provider, you’ll need to call 844-284-0381 to cancel your e-visit. It can’t be canceled online. If you submitted your e-visit to your own provider, call their office to cancel the e-visit.
Yes, we protect your personal information and medical history during any telehealth visit, including e-visits through Symptom Checker. Learn more about telehealth privacy and security.
Contact our LiveWell support team by calling 855-624-9366 or email us. You can find additional information in our LiveWell FAQ.
Start your telehealth visit
Ready to get virtual care? Pick the option that’s most convenient for you so we can help you feel better.
Still need a LiveWell account?
Download the LiveWell app and create an account in one easy step! You’ll find more ways to live well on the go – message your primary care provider, get test results, practice guided meditation and more.