Telehealth visits
Your time. Your place.
Telehealth visits
Your time. Your place.
Telehealth services: health care anytime, anywhere
When you’re not feeling well, sometimes you might be too sick to leave the house. Or maybe you need care after hours. At Aurora Health Care, we’re here to help you get care when and where you need it with our telehealth services.
Get started with telehealth
Telehealth – sometimes called virtual visits – is another way you can see a provider and get care when and where you need it. Just hop on your mobile device or computer to receive a diagnosis and treatment plan. No need to drive to a clinic or your provider’s office.
We offer several telehealth options to meet your needs. With Quick Care Video Visits, you can hop on a video visit and see the next available provider to discuss your symptoms and treatment options. Or you can schedule a video visit with your own primary care provider during office hours. You can also use Symptom Checker to help you find the right type of visit based on your symptoms. Your options may include an e-visit, where you’ll fill out a questionnaire and get an email response from the next available provider within an hour – or your own primary care provider within 24 hours.
The biggest benefit of telehealth visits is you or child can get care without leaving home or sitting in a busy waiting room. Just answer a few questions about your symptoms, then get care from a provider at a time that’s convenient for you.
Telehealth services are available to almost everyone in your family. For kids younger than 2 years old, they still need to be seen by their own provider. Ask your child’s pediatrician about scheduling a video visit or an in-person appointment.
If you’re 18 or older and physically located in Illinois, Wisconsin or Michigan, you can request a video visit. You also can request video visits for kids ages 2-17 if you’re their legally authorized representative.
We take measures to protect your health information whether you seek virtual or in-person care. Video visits feature telehealth security measures to ensure only you and the provider have access to your visit. We also keep your personal information safe when you’re recommended an e-visit when using Symptom Checker.
Yes, you can. Contact your primary care provider if you think you’re experiencing COVID symptoms and ask if you can schedule a video visit. Another option is to start a Quick Care Video Visit with the next available provider. It’s your access for 24-hour care to discuss your symptoms and testing options.
If you’ve tested positive for COVID, you may be able to complete an e-visit questionnaire for treatment options. Symptom Checker can help you find the right type of visit for you.
Our telehealth visits start in LiveWell. Learn how to begin a video visit or find the right type of care based on your symptoms with Symptom Checker.
Don’t have an account yet? Set up a LiveWell account now.
Telehealth urgent care services when and where you need them
When you can’t pencil in an appointment
Minor health concerns are inconvenient – and when life gets busy, visiting an immediate or urgent care can be, too. With Quick Care Video Visits, you can see a provider any time and from anywhere, 24/7.
When you want comfort in a familiar face
A little reassurance from the care team you know and trust can go a long way. Video visits with your provider are just like office visits – minus the trip.
When you need the right visit, right now
Our Symptom Checker in LiveWell can help you find the right type of care based on your symptoms. From 24/7 e-visits and Quick Care Video Visits to in-person urgent care, we’ll recommend the best visit for you.
Still need a LiveWell account?
Download the LiveWell app and create an account in one easy step! You’ll find more ways to live well on the go – message your primary care provider, get test results, practice guided meditation and more.