Virtual primary care
Life is busy. Get convenient, expert care from a dedicated virtual primary care provider who fits your schedule – all from wherever you are.
Virtual primary care
Life is busy. Get convenient, expert care from a dedicated virtual primary care provider who fits your schedule – all from wherever you are.
The care you trust - now virtual
Ongoing care for all ages
With virtual primary care, you’ll get the same care as an in-person visit – just remotely. This includes sick visits, chronic condition management, care for common health concerns and more.
Flexible appointments
You can schedule visits with your virtual primary care provider when it's convenient for you – including early morning, late night and weekends – 7 days a week, for most health needs.
Board-certified providers
After your first visit, you’ll have an established Aurora Health Care virtual family medicine provider you can trust for your primary care needs, including coordinated access to in-person care, if needed.
Find your virtual primary care provider
Ready for health care that meets you where you are? Start by choosing your virtual primary care provider and scheduling your first appointment.
What is virtual primary care?
With virtual primary care, you can maintain a relationship with a board-certified provider of your choice that you’ll always see virtually. Video visit appointments can be scheduled online, when and where it’s convenient for you. Appointments are available 7 days a week from 6 a.m.-11 p.m., including same-day options to see your provider or another virtual primary care provider.
Virtual primary care providers offer the same personalized care you'd expect from an in-person visit. Insurance is accepted, with no extra fees. And because your virtual primary care doctor is part of Aurora Health Care, you’ll have access to the most comprehensive health system in Wisconsin – with the added convenience of virtual care.
Our virtual health care services
When you’re feeling unwell or need ongoing care for a chronic condition, start with your virtual primary care provider. Services include:
- Sick visits, including for colds, rashes and sprains
- Visits for minor health concerns like eczema and joint pain
- Management of chronic diseases like high blood pressure or diabetes
- Mental health services
- Coordination of in-person care for screenings, physicals or labs
- Online prescription refills and medication management
- e-visit messaging for minor conditions, with a response within 24 hours
How do virtual primary care appointments work?
After you’ve selected your virtual primary care provider and made your first appointment, here’s what you can expect.
Before your visit
Since all visits are online via secure video connection, you can have your video visit where it works for you – as long as you’re in Wisconsin or Illinois. Simply log in to LiveWell by smartphone, tablet or computer a few minutes before your visit time.
During your visit
Each visit is tailored to your needs, whether you’re addressing a minor health concern or focusing on your wellness. Your provider may discuss how you're feeling, review lab results and virtually examine any symptoms. Have your insurance card and ID ready.
After your visit
Near the end of your visit, your provider will review any next steps in your care – including filling prescriptions and coordinating any follow-up visits, if needed. When you want to schedule a new video visit with your provider, simply log in to LiveWell.
Questions about virtual primary care
Everyone in your family can establish care with a virtual family medicine provider. If you’re 18 or older, you can schedule your own visit and you also can request video visits for kids ages 0-17 if you’re their legally authorized representative. Learn more about proxy/dependent care.
As long as you’re physically located in Wisconsin or Illinois at the time of your visit, you can have an online doctor appointment. This includes being at home, work or in a parked car.
You need a smartphone, tablet or computer with a strong internet connection, camera, microphone and speakers. Have your insurance card and photo ID ready and consider using headphones for privacy. See more tips on preparing for a video visit.
Your virtual primary care provider can diagnose and treat many of the same conditions and symptoms as in-person visits, including:
- Abdominal discomfort, nausea or vomiting
- Acid reflux
- Acute cough
- Acute sinusitis
- Acne
- Allergies
- Anxiety
- Back pain
- Birth control prescriptions
- Bronchitis
- Chronic disease management
- Constipation or diarrhea
- COVID
- Diabetes
- Depression
- Eye discharge or drainage
- Flu or cold
- Headache
- High blood pressure
- Joint pain and stiffness
- Medicare annual wellness
- Medication management
- Mental health services
- Minor burns or skin injuries
- Nasal congestion
- Neck and back pain
- Online prescription refills
- Pink eye or red eye
- Runny nose
- Skin rashes
- Sore throat
- Sprains and strains
- Stuffy nose
- Upper respiratory infection
- Urinary concerns
Your virtual primary care provider is here for you when you’re sick, have a health concern or need medication management. Most conditions can be managed over video, but some require in-person visits like lab work, diagnostic testing and screenings. When in-person care is needed, your virtual provider and care team will help coordinate at a location near you or connect you to a specialist.
Just like an in-person visit, we'll bill your video visit with your virtual primary care provider to your insurance. This includes Medicare and Medicaid as your primary or secondary insurance.
Unlike other types of telehealth visits we offer – where you connect with a provider for one-time medical needs – you’re establishing a relationship with a virtual provider for ongoing care. Your virtual primary care provider will get to know you and is available for common health needs.
It's easy to message your virtual primary care provider in LiveWell, our secure patient portal. You can also request medication refills, schedule video visits and submit an e-visit to your provider in LiveWell.
Yes, video visit use a secure video conference platform that is integrated with LiveWell. Learn more about virtual visit privacy and security.
Our LiveWell FAQ answers your questions about LiveWell, its features and navigating virtual primary care video visits.
Still need a LiveWell account?
Download the LiveWell app and create an account in one easy step! You’ll find more ways to live well on the go – message your primary care provider, get test results, practice guided meditation and more.
Other ways to get virtual care
Quick Care Video Visits
With Quick Care Video Visits, you can get access to medical care 24/7 with a video call.
E-visits
Send a message to a telehealth provider and get a diagnosis within one hour – 24/7.